Pastoral Information

Information and Guidance for Parents (SEND)

If you feel that you need more guidance or support with your child’s special educational need during the time of school closure please do feel free to contact for the attention of the SENCO. You can also call the school and leave a message for the SENCO to get back to you.

If you would like more guidance and support from the local authority, please find the details of your relevant local authority below:

Bath and North East Somerset Support

You can find details about the SEND local offer for students in B&NES, guidance and support for parents at:

South Gloucestershire Support

The SEND Covid helpline for parents is back open as an email box. Parents can email the helpline with their queries and leave their phone number. An appropriate professional will ring them back. This aims to support communication with schools and agencies and to answer parent’s queries. The email address is

You can also find details about the SEND local offer for students in South Gloucestershire, guidance and support for parents at:

Bristol Support

You can find details about the SEND local offer for students in Bristol, guidance and support for parents at:

To contact the SEND Team please email or telephone 0117 922 3700. Alternatively, contact Bristol Support and Advice Line (SAL): telephone and online support services to parents/carers, Monday to Friday, 9am – 5pm, call 07464357574 or email

Wiltshire Support

You can find details about the SEND local offer for students in BANES, guidance and support for parents at:

Who can help you if you are worried about your child’s mental health?

The School

Talk to us about your concerns so that we can work together to help your child feel better.

 The School Nurse

Parents/carers can contact the School Nurse Service at any time for advice and support for their child relating to healthy lifestyle, toileting, emotional/behavioural issues etc. For more information visit the B&NES School Nurse website or call 01225 831666.

Your GP

A GP can check any physical symptoms linked to your child’s health and talk with you about their emotional well-being making a referral to a specialist service if necessary.

Child and Adolescent Mental Health Service (CAMHS)

CAMHS is a free NHS service that assesses and treats 0-18-year olds with emotional, behavioural or mental health difficulties. For more information including referrals see the B&NES CAMHS website.

Services your child can access if they are aged 11 or over

· Children and young people aged 11 and over are also able to access support themselves from B&NES Kooth. This provides links to advice as well as online counselling

Websites that offer information and advice about mental health during Covid-19 pandemic

· The B&NES Council’s 1 Big Database provides a helpful page of sources of help and support for you and your child and family’s mental health during Covid-19 including support following loss and bereavement

· The following may also be helpful